Eight Myths about Internal Communication

Having worked in internal communication in a variety of organizations since 1997, I’ve seen and heard a lot of myths and aphorisms about “good communication” which, alas, are either untrue or deeply overstated.

Here are eight of the real doozies—I’m sure there are others; if you know of any, pile into the comments:

  1. Social Media is new
  2. Treat employees like customers
  3. Good communication is free
  4. Employees can’t say no
  5. Use the disembodied second person
  6. Good internal communication is all about recognition
  7. It’s all about the bosses
  8. Line Management Cascades are the best form of communication

For the full story–and the explosion of each of these myths, you can visit my posting at www.communitelligence.com.